Our aim is to dispatch your order the same working day (when ordered before midday). Please note under some circumstances delivery may be delayed.
Free delivery for all order over £50.00.
We charge a standard shipping charge within the UK of £4.95.
Orders under 2kg are sent by Royal Mail, these are usually a 48 hour service, if you require delivery sooner please contact us on 01295 819250 and we can try to help out.
Heavier & Bulkier orders are sent by DPD courier service up to a weight of 20kg, and if your order does not full within this remit then we are likely to use the Pallet Network for delivery.
All international customers please contact us so we can quote for delivery.
All our parcels are sent on a tracked service. You should be able to see the tracking status of your order through either the Royal Mail or DPD websites. Please note once an item has left us, it is effectively out outside of our control.
If tracking confirms that the item has been delivered by our delivery agents then we are not in a position to offer a refund or to resend orders.
If there are any issues with your delivery. I.e. you are dissatisfied with the product, or there are missing items from your order. Please contact us within 24 hours of receiving so we can investigate the matter.
If you have any questions or concerns regarding delivery of your order, please feel free to contact us. You can do so using the following options
Contact Us Page
Live Chat - Bottom right of the screen (9am - 4.30pm)
Email - email@example.com
Phone - 01295 819250 (9am - 4.30pm)